CUSTOMER SERVICE
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CONTACT US
Have questions?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: info@elevatedelegancebykm.com
or fill in our contact form:
FAQ
01
What makes Elevated Elegance by KM brooches unique?
Our brooches are custom-designed and meticulously hand-made, drawing inspiration from timeless elegance and rich heritage. Each piece is crafted with the highest quality materials and attention to detail, ensuring that it becomes a cherished staple in your wardrobe.
03
Can brooches from Elevated Elegance by KM be worn in different ways?
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Absolutely! Many of our brooches, are designed for versatility. You can wear them as necklaces, bracelets, belts, or even in your hair, allowing you to customize your look for any occasion.
05
What is the process for ordering a custom-designed brooch?
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To order a custom-designed brooch, simply reach out to us through our contact page. We will discuss your ideas, provide design options, and keep you informed throughout the creation process to ensure you receive a piece you will love.
07
Do you ship internationally?
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Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. Please refer to our shipping policy for detailed information.
09
How can I stay updated on new collections and special offers?
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To stay informed about our latest collections, special offers, and exclusive events, subscribe to our newsletter. You can also follow us on social media for updates and inspiration.
02
How do I care for my brooch to ensure it lasts a lifetime?​
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To maintain the beauty of your brooch, store it in a dry place, away from direct sunlight. Avoid exposure to moisture and chemicals such as perfumes or hairsprays. Clean your brooch gently with a soft cloth to keep it looking pristine.
04
Do you offer personalized brooch designs?
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Yes, we offer personalized designs to create a unique piece that reflects your style and preferences. Please contact us to discuss your vision, and we will work with you to bring it to life.
06
How long does it take to receive a custom brooch?
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The time required to create a custom brooch varies based on the complexity of the design and availability of materials. Generally, it takes 4-6 weeks from the initial consultation to delivery. We will provide you with an estimated timeline during the design process.
08
What is your return and exchange policy?
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We want you to be completely satisfied with your purchase. If you are not, we offer returns and exchanges within 30 days of delivery. The item must be in its original condition and packaging. Custom-designed pieces are non-refundable, but we will work with you to ensure you are happy with your purchase.
10
Can I share my story or experience with Elevated Elegance by KM?
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We would love to hear your stories and experiences! Sharing your memories of your first brooch or how our pieces have added to your elegance is incredibly meaningful to us. You can share your stories on our website or tag us on social media.